Random character added to Jira comment when replying via email

Everytime I reply to an email a ? mark is added and I have no idea why. I've tried replying as two different users and both times I get the ?

Anyone see this, and why this would add this to the start of the comment?

Example: ?Testing a comment via email reply

1 answer

0 votes


Can you let us know what email client you're using when this occurs?  Are you able to replicate the issue on various email clients and also a web client?

What version of Jira do you have installed? 

Thank you.

Kind Regards,

Hi Shannon,

After testing, a user that is using the outlook app on this computer is able to add a comment without weird characters appearing, but the other jira users are using the owa.outlook.com web client and that is when the '?' appears when replying via email.

Jira - 7.1




Thank you! Seems like something OWA might be doing on its own.

I found a similar issue here:


Can you have a look at that user's resolution and see if it helps?

Kind Regards,

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