Random character added to Jira comment when replying via email

Everytime I reply to an email a ? mark is added and I have no idea why. I've tried replying as two different users and both times I get the ?

Anyone see this, and why this would add this to the start of the comment?

Example: ?Testing a comment via email reply

1 answer

0 votes


Can you let us know what email client you're using when this occurs?  Are you able to replicate the issue on various email clients and also a web client?

What version of Jira do you have installed? 

Thank you.

Kind Regards,

Hi Shannon,

After testing, a user that is using the outlook app on this computer is able to add a comment without weird characters appearing, but the other jira users are using the owa.outlook.com web client and that is when the '?' appears when replying via email.

Jira - 7.1




Thank you! Seems like something OWA might be doing on its own.

I found a similar issue here:


Can you have a look at that user's resolution and see if it helps?

Kind Regards,

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

685 views 4 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot