Hi there, I'm a site admin for Jira in my workplace.
I have had two requests in the last few days for different Marketplace apps, sent on via our Jira project admins. from new users titled:
'XUser requested the Zendesk support for Jira App'
The message within says "Hi, I'd like to try this app. I think it could be really useful to the Team. Thanks!"
This is starting to look like spamming - can anyone advise how this is being triggered and how I can switch it off or at least make it only available to be triggered for users at Admin level?
Many thanks, Tracey
This isn't something with a technical solution, there's no way to turn it off.
If you did, all that would happen is your users would spend more time trying to find the admins/owners and asking for the app to be added.
The best "fix" for this is to explain to the people asking that you're not going to get the app installed, and why. Or work with them to provide the functions they are asking for.
Thanks Nic, I have to disagree at the very least, to the target audience.
New users to Jira in my org are generally new to the organisation.
That means they have no idea what technical architecture is in place.
The last two requests which were spammed to about 10 site-admins, were requests for functionality already fulfilled by enterprise tools.
We don't have a full-time admin so share the task on top of our regular roles. We don't have capacity to work backwards to understand why the new user thought an add-in might be a good idea.
I'd prefer to workshop requests for functional requirements via our own Community of Practice, who are experienced, understand the tools available and can enunciate what might be of additional benefit.
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