RE: ServiceNow Connector for JIRA plugin Error

[Sai Krishna Yadav C]

Hi Team,

I’m getting below error while connecting from JIRA to ServiceNow. Can you please let me know root cause of the issue. Please find the below logs.

29-Aug-2022 07:26:05.805 [ERROR] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - Info: com.empyra.snc.util.HttpClientUtil.testConnection(HttpClientUtil.java:51), Excpetion: com.empyra.snc.exception.EmpyraWSException: Connection settings are not correct29-Aug-2022 07:26:06.650 [INFO] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - calling getSncLogin api.29-Aug-2022 07:26:05.664 [INFO] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - calling getSncLogin api.29-Aug-2022 07:26:06.733 [ERROR] --- com.empyra.snc.rest.IntegrationSettingsResource testConnection - Info: com.empyra.snc.util.HttpClientUtil.testConnection(HttpClientUtil.java:51), Excpetion: com.empyra.snc.exception.EmpyraWSException: Connection settings are not correct

Thanks,

Sai Challendula

Atlassian Tools Administrator(JIRA)

M: +91-8686208484

Email: saikrishnac@juniper.net

[Pramodh M]

Hi @Sai Krishna Yadav C 

Have you setup the Plugin as per the doc here

https://empyrajira.atlassian.net/wiki/spaces/HC/pages/638713965/ServiceNow+JIRA+Integration+for+Cloud

Thanks,
Pramodh

[Sai Krishna Yadav C]

Hi @Pramodh M ,

I'm integrating in server. I have went through below url to setup the integration with SNOW to JIRA.

ServiceNow Jira Integration for Server - Atlassian App Documentation - Confluence.

I'm not able to integrate. Please guide me.

Thanks,

Sai Challendula