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Query not working for resolved issues

Hello! I am trying to pull issues resolved within the last 30 days. I have used:

resolved > -30d

resolutiondate >= -30

 

I am getting no issues, even though I know that isn't true. Any ideas why?

2 answers

1 accepted

1 vote
Answer accepted
John Funk Community Leader May 26, 2021

Hi Michelle - I see no problem with your query. I ran it myself and see issues.

Maybe try adding a project in the front of it:

Project = ABC and resolved > -30d

Yes, I am already doing that. 

Like Dave Liao likes this
John Funk Community Leader May 26, 2021

Run a query for just Project = ABC and statuscategory != Done

and see how many issues there are

Then look at the status and Resolved today to see when they were done

John Funk Community Leader Jun 03, 2021

@Michelle Chu  - Any update here? 

Got the query to work, thanks!

Like # people like this
0 votes
Payne Community Leader May 26, 2021

Are you sure that you have resolved issues in your instance? Occasionally when folks set up workflows, they'll conclude with a Closed status or something similar, but unless there is a Resolution on an issue, it is not resolved.

Dave Liao Community Leader Jun 02, 2021

@Michelle Chu - If what Payne is suggesting is true (it happens*), considering using this JQL as a rough workaround:

project = PROJECTID and status changed to "DONESTATUS" BEFORE -30d

  • replace PROJECTID with the project key you want to query, and
  • DONESTATUS with the name of your "Done" status. It might be "Done", or whatever your admin/s have configured.

* I would check with your admins to ensure your project workflows set (or ask the user for) a Resolution field value when closing tickets.

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