Prompt for comments in Jira Business Project

We created a business project in Jira using the Process Management template.  We have customized the workflow and one thing we do in most of our transitions is prompt the user for non-required comments.  This works fine in our software projects.  We followed https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-transition-779160682.html to get this to work in the software projects some time ago.  Using the same Comment Screen does show a prompt, but there are not any fields in the pop up.

Thanks in advance for any help.

1 answer

Disregard.  We didn't have any users in the Users Group Role so the comments were not available.

Hopefully this helps someone else in the future.

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