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Problems importing from cloud's back-up file to self-host Jira. Edited

Hello, I'm a user of Jira cloud service.

Few days ago, I've started migration from cloud.

First, I installed self hosting version of Jira S/W for windows and backing up from your cloud service.

At importing backup file, I've got following error message.

C:\Program Files\Atlassian\Application Data\JIRA\import\ No 'key' field for Issue 10203.

How do I fix this problem?

BR, JS Kim.

2 answers

1 vote

Hi Jongsoo,

Are you trying to import the entire instance or one project?  If you are trying to import a project by itself take a look at JRACLOUD-66788 and the section of Restoring a project from backup titled Restoring a project from JIRA Cloud to JIRA Server:

You cannot import a project directly from JIRA Cloud to JIRA Server...

Try the steps outlined in the Restoring a project from JIRA Cloud to JIRA Server section of Restoring a project from backup and you should be set.  If this is coming from restoring an entire instance let me know and we'll go from there.



Thank you so so much Branden.

I've should waste my time too much unless your advice.

Your my guardian!


Hi @somethingblue ,
I was trying to do the same task, 
Migrating from Jira Cloud 1001.0.0-SNAPSHOT 
to Jira Server Jira Software 8.2.0

I am getting: No 'key' field for Issue 26402.
I also did follow the instructions:

Can you please point me to the right direction?
if in case I am doing it wrong

Thank you.
I would really appreciate your help on this one

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