Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problems importing from cloud's back-up file to self-host Jira. Edited

Hello, I'm a user of Jira cloud service.

Few days ago, I've started migration from cloud.

First, I installed self hosting version of Jira S/W for windows and backing up from your cloud service.

At importing backup file, I've got following error message.

C:\Program Files\Atlassian\Application Data\JIRA\import\jira-export.zip: No 'key' field for Issue 10203.

How do I fix this problem?

BR, JS Kim.

2 answers

1 vote

Hi Jongsoo,

Are you trying to import the entire instance or one project?  If you are trying to import a project by itself take a look at JRACLOUD-66788 and the section of Restoring a project from backup titled Restoring a project from JIRA Cloud to JIRA Server:

You cannot import a project directly from JIRA Cloud to JIRA Server...

Try the steps outlined in the Restoring a project from JIRA Cloud to JIRA Server section of Restoring a project from backup and you should be set.  If this is coming from restoring an entire instance let me know and we'll go from there.

Cheers,

Branden

Thank you so so much Branden.

I've should waste my time too much unless your advice.

Your my guardian!

BR.

Hi @somethingblue ,
I was trying to do the same task, 
Migrating from Jira Cloud 1001.0.0-SNAPSHOT 
to Jira Server Jira Software 8.2.0

I am getting: No 'key' field for Issue 26402.
I also did follow the instructions:
image.png

Can you please point me to the right direction?
if in case I am doing it wrong

Thank you.
I would really appreciate your help on this one

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,528 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you