I am sending you on behalf of the company Steficon.
I am facing a login problem with a user that I have already added but he cannot login.
Our company's url is steficon.atlassian.net
The user that is facing problem is firstname.lastname@example.org
Even when he is entering with his credentials the page is not responding. I have tried to remove him and add him again but nothing has changed.
May you please check why this is happening?
Thank you in advance,
It's hard to tell - we'd need to see logs, but you're on Cloud, so we can't get to them.
Could you get your user to try another browser and/or computer? Or, if you've set them up and know their password, try from yours?
If it's the same irrespective of browser and computer, then you probably need help from Cloud support over at https://support.atlassian.com/contact
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