Problem with a user added in our company's account

Dear Sirs,


I am sending you on behalf of the company Steficon.

I am facing a login problem with a user that I have already added but he cannot login.

Our company's url is 

The user that is facing problem is

Even when he is entering with his credentials the page is not responding.  I have tried to remove him and add him again but nothing has changed.

May you please check why this is happening?


Thank you in advance,

Theodora Drossou

1 answer

0 votes

It's hard to tell - we'd need to see logs, but you're on Cloud, so we can't get to them.

Could you get your user to try another browser and/or computer?  Or, if you've set them up and know their password, try from yours?

If it's the same irrespective of browser and computer, then you probably need help from Cloud support over at

Thank you for your answer.  I am in contact with the support of cloud.  Probably we found the solution.


Thank you in advance for your effort.


Theodora Drossou

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 05, 2018 in Jira Software

Jack Graves: Real Ale enthusiast with a knack for Jira Software implementation

@Jack Graves [AC] first caught our eye with his incredible breakdown of what, in his opinion, can make or break a Jira software implementation. (Read his thoughts on this thread)! In this follow...

96,813 views 4 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you