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Problem with Smart Fields within Lookup Issues in Email


I'm using an Automation rule to send an email with a list of issues (as described in this article).

I'm having problems with some smart fields.


{{#lookupIssues}}{{key}}, {{/}}

 provides a list of issue keys, as expected.

But this

{{#lookupIssues}}{{}}, {{/}}

provides a list of blank values (“, , , , , , , , ,”). The same thing happens with {{priority.iconUrl}}, {{duedate}} and {{duedate.jiraDate}}.

Does anyone know what the problem may be? I’m using Jira Cloud.


2 answers

1 accepted

0 votes
Answer accepted

Hi @José Blanco Villalba 

Looking at this documentation, Priority is not one of the fields supported for lookupIssues:

I checked the public suggestion backlogs for JIRA Cloud and Code Barrel, but I could not find any open items to add this field.


Best regards,


0 votes

+1 for this feature—would love if lookup issues could support priority!

Hi @Owen Scott  -- Welcome to the Atlassian Community!

Unfortunately, my suggestion to add the other fields to Lookup Issues got moved to the dreaded "future consideration" status:

You may still vote for it/watch it if you wish.

Best regards,


 the dreaded "future consideration"

Haha, thanks for getting back to me! I added my +1 to your feature request.

Like Bill Sheboy likes this

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