Hi Efthimios,
I took a look at your logs and found this entry:
2017-08-28 10:33:17,118 http-nio-8090-exec-9 ERROR themis 633x1178x1 nxhvg2 10.240.100.251 /rest/insight/1.0/global/config [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: bundle [com.riadalabs.jira.plugins.insight]
com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.riadalabs.jira.plugins.insight]
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:95)
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects$1$1$1.call(TenantAwareActiveObjects.java:86)
at com.atlassian.sal.core.executor.ThreadLocalDelegateCallable.call(ThreadLocalDelegateCallable.java:38)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:
- name:MySQL
- version:5.7.17
- minor version:7
- major version:5
- name:MySQL Connector Java
- version:mysql-connector-java-5.1.40 ( Revision: 402933ef52cad9aa82624e80acbea46e3a701ce6 )
com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: REFERENCES command denied to user 'jira'@'localhost' for table 'AO_8542F1_IFJ_OBJ_SCHEMA'
This specific error is known to happy specifically on mysql 5.7.x instances. There was a change made to the permissions needed in this version of mysql. Pervious versions did not require this references command. But without this permission now, the plugin cannot create the table/foreign key constraints it needs to be able to function in JIRA.
There is a KB on how to fix this in REFERENCES command denied to user.
You will need to run the command such as
GRANT SELECT,INSERT,UPDATE,DELETE,CREATE,DROP,REFERENCES,ALTER,INDEX on <JIRADB>.* TO 'jira'@'localhost' IDENTIFIED BY '<PASSWORD>';
flush privileges;
on mysql, but you will also need replace the <Password> with the password of the jira sql user to make this work.
After this is complete, try to restart JIRA and see if you can try to reinstall this plugin once more.
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