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Preview the version in which a bug was fixed in the JSM client portal

Edited

Hello community,
I'm trying to share the version in which a bug was fixed with client in the portal.

To share the info, we're using the "Advanced Portal Reports for JSM"

How can I extract the release version from the Dev project and show it in the client ticket in the JSM project ?

 

Thank you

1 answer

0 votes

Hi @Houssein Barkallah 

You can do that using Automation as long as your custom ticket is linked to a dev task. Not only you can fetch the fields from a linked issue but also add comment on the ticket for your customer. I made this video to access linked issue's field and this one here to add a comment.

I hope it helps.

Ravi

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