Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Preferred way to receive notification against ticket on Slack channels Edited

I want to get a notification on a slack channel whenever a task is created in Jira. I can think of two options as mentioned below:

1. Create a automation rule on my project and create an action to receive a Webhook against my slack channel URL.

2. Or use jira-slack-integration and create slack integration channels on jira to receive the notification against ticket.

Which way is the most preferred way as per jira best practices.

1 answer

0 votes
Andy Heinzer Atlassian Team May 07, 2021

Personally I prefer using the free integration of Jira Cloud for Slack (Official).  However in the terms of what is best practice from a Jira aspect, I don't think either method is preferred over the other.

Either way can work here.  However I think that using this app is a bit easier to setup and configure than to do so using automation.  Also automation has some service limits that are likely far smaller than the limitations of the app. Granted those service limits tend to apply to global execution limits as opposed to project limited rules, but I would still tend to lean towards using the app for this kind of integration.

I hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

314 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you