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Portfolio Plans not loading after creating plan successfully

i set up a new portfolio plan using an existing project/board in cloud jira. since then it seems to be stuck in loading mode and does not populate my potfolio epics and sub jiras. 

has anyone else experienced this? i dont know where to even start whether its my access level, a bad jira?

ironically, other people can see my plan with no issue.

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PRODUCT PLAN
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