Percentage of First Point of contact resolved incidents

Jennifer Fretwell November 10, 2022

We are new to JIRA and exploring the reporting feature.  I a,m trying to execute a report that shows all incidents for the year that were resolved at the first point of contact and then another report for the percentage of tickets escalated for the year.

Thank you,

Jennifer

 

 

1 answer

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Tom langton March 12, 2024

Did you work this out? we are looking to have the same KPI

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