A colleague of mine used to be able to see past tickets going back 2 years. Many have information that is still needed for current tasks and projects.
Seemingly out of nowhere, they are inaccessible. When he would go to his email in an attempt to access one of those "missing" tickets he would be taken to the "No Access" page.
Whats weirder is that old tickets that he himself made are giving him the "No Access" page too.
Ive done all I could from my end. His permissions and and account settings have not changed at all.
This has happened to another employee as well.
Any help would be greatly appreciated!
Its just my colleague who cant see them. It looks like it could be something on his end, but Im not sure what that could be. He hasn't changed anything and he was working as normal when this just happened.
He would go to his requests page and broaden the search parameters so that he could see tickets open and closed, made by anyone (since he needs to access information regarding former colleagues from those other tickets).
Its just one page of tickets when according to him it should be at least 5 pages.
It's the request page as part of the service desk, sorry.
He has used advanced search and could not locate those tickets.
To reiterate, they are gone from his ticket history in the service desk requests page, and if he were to go back to his email to find the links to them, he would be taken to a "no access" page.
For example he apparently lost access to a ticket he worked on last month that he made himself