Outlook (office 365) JIRA cloud add in isn't available anymore for creating issues from e-mails

Tobias Rettig March 11, 2024

JIRA Cloud integration isn't available for Outlook (Office 365) anymore. I used the Add in to create issues directly from emails and add issues to e-mails directly. This was available directly in outlook.

 

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Tobias Rettig March 11, 2024

Through this window I was able to directly create or add E-Mails to an issue.2024-03-11 12_01_28-JIRA cloud integration outlook isn't working - Ecosia - Web – Mozilla Firefox.png

dwayne_anderson March 13, 2024

Same thing happened to me. It was there yesterday. I use this almost daily.

dwayne_anderson March 13, 2024

I also noticed if I revert back to old Outlook it's in the ribbon at the top.

Old Outlook with Jira Add On.png

Tobias Rettig March 14, 2024

I can conform this. In the Outlook the Add In is still usable. Also using this Add In on a daily basis.

Britta Neugebauer _yasoon_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 14, 2024

Have you tried to click on "apps" in the new Outlook?
apps_outlook.png

dwayne_anderson March 14, 2024

Yes. When I click on the icon, nothing happens.

JIra Cloud App.png

Britta Neugebauer _yasoon_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 14, 2024

For me, this worked: I had to customize actions in that menu and add back the Jira for Outlook option.  Now the 3-option menu appears on it's own. (see community post here)

Screenshot 2024-03-15 074618.png

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