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One of my users are not receiving emails notifications from Jira,

Richardt Scharf
Richardt Scharf I'm New Here Dec 05, 2022

the email domain is detnet.com only one user is affected by this all-other team members receive their notifications promptly, 

 

Please help, 

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Jack Brickey
Jack Brickey Community Leader Dec 05, 2022

Hi @Richardt Scharf , have you verified that the user should get notifications based on the notification scheme? If it all looks appropriate, then I would open a support ticket. It could be that that email is somehow being blacklisted.

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Ismael Jimoh
Ismael Jimoh Community Leader Dec 05, 2022

I agree with @Jack Brickey  here.

I'll also suggest asking the user to make sure that the email is not being filtered to their spam.

As this could also be the issue but as mentioned by Jack. If the email is not being received still, a support ticket with Atlassian is the way to go as this could require access to logs on their side to review the problem.

Regards

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