On which field "issue key" could be mapped in import from .csv mechanism in updating existing issue


I can see in atlassian documentation  https://confluence.atlassian.com/adminjiraserver071/importing-data-from-csv-802592885.html how to update existing issue using the "issue key" field, but the import from .csv mechanism asks me to mapp this field (from my .csv file) to a Jira field butI can't find it.

I used to import with this mechanism to create new issue Jira with success, but I need to update now and I can't.

Thank you for your help.

1 answer

0 votes
Alex Christensen Community Champion Oct 11, 2017

I believe the "Issue Key" field won't appear if you choose the "Import Issues from CSV" menu item in the Issues dropdown menu. I just tested this on my own instance and found this to be the case.

To see the "Issue Key" field option, you need to:

  1. Log in to JIRA as a user with the JIRA Administrators global permission.
  2. Select Administration > System > Import & Export > External System Import > CSV button associated with the Comma-separated values (CSV) option to open the CSV File import page.
  3. When you get to the step where you map fields, you should see the "Issue Key" field.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

340 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you