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Number format Exception for input string "false" (Very important - live system down)

Hi all, Please help us with a solution as this has a major impact with our client. 

We have an application which creates tickets using the API call to Jira. It has been working fine but all of a sudden it stopped by giving "NumberFormatException for input String "false". We had faced this isssue before and had refered the below link and resolved the issue but this time the query has no output. Only "requiresPasswordChange" has a value "false".

The below link i have tried already,

https://confluence.atlassian.com/jirakb/java-lang-numberformatexception-for-input-string-false-occurs-when-loading-user-list-or-logging-in-1103070227.html

The logs are as below,

Exception occurred. Please retry. Please retry: response body : [response code : (500) <!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><title>Oops - an error has occurred</title><script type="text/javascript">contextPath = "";</script><link type='text/css' rel='stylesheet' href='/static-assets/metal-all.css' media='all'><script src='/static-assets/metal-all.js'></script><!--[if lt IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie.css' media='all'><script src='/static-assets/metal-all-ie.js'></script><![endif]--><!--[if IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie9.css' media='all'><![endif]--><meta name="decorator" content="none" /></head><body class=" error-page error500"><script type="text/javascript">document.body.className += " js-enabled";</script><div id="page"><header id="header" role="banner"></header><!-- #header --><section id="content" role="main"><div class="aui-page-panel"><div class="aui-page-panel-inner"><section class="aui-page-panel-content lowerContent"><div id="error-state"><span class="error-type"></span><h1>Sorry, we had some technical problems during your last operation.</h1><h2 class="technical-details-header"><span>Request assistance</span></h2><div id="technical-details-content" class="technical-details js-hidden"><p>Copy the content below and send it to your JIRA Administrator</p><div class="technical-details-content" contentEditable readonly><h2>Technical details</h2><p class="referral">Log&#39;s referral number: <strong>49e95558-186e-401d-b943-a6d51ef70d99</strong></p><div class="info-section" id="causePanel"><h2>Cause</h2><p>Referer URL: <b>Unknown</b></p><pre>java.lang.NumberFormatException: For input string: &quot;false&quot;</pre><blockquote id="stacktrace" style="overflow-x: auto;"><pre>java.lang.NumberFormatException: For input string: &quot;false&quot; at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Long.parseLong(Long.java:589) at java.lang.Long.valueOf(Long.java:803) at com.atlassian.jira.security.login.LoginStoreImpl.getLong(LoginStoreImpl.java:152) at com.atlassian.jira.security.login.LoginStoreImpl.getLoginInfoInternal(LoginStoreImpl.java:117) at com.atlassian.jira.security.login.LoginStoreImpl.getLoginInfo(LoginStoreImpl.java:109) at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:94) at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:103) at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:25) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:116) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestS...","excpKey":"1553977296182","eventTs":"1655110489025","content":"{"className":"CmsIncident","factName":"ACCOUNT_DRAINAGE_INTU","entityName":"account","entityId":"xxxxxxx","score":"905","openedDate":"2022-06-13","riskLevel":"L1","message":"Transactions draining the account balance by 80 pct Cumulative debit Transactions greater than or equal to 100K ","triggerId":"9dd361b2-eaf6-11ec-b495-0aa3c93d0000FTRAN","assignee":"","timestamp":"1655110489025","branch":"402","city":"ABU DHABI","country":"AE","cumulativeCr":"0.0","cumulativeDr":"0.0","cumulativeCashDep":"0.0","cumulativeCashWdl":"0.0","numOfStr":"0","lastFiledStr":"0","customerAge":"19","evidence": [{"className":"EvidenceDetail","eventName":"ACCOUNT_DRAINAGE_INTU","eventTs":"2022-06-13 12:54:49.025","incidentSource":"SAM","freeText":"{`ACCOUNT_DRAINAGE`:{`_a1`:{`eventIds`:[`9dd361b2-eaf6-11ec-b495-0aa3c93d0000FTRAN`],`WSKEY`:[`xxxxxxxx`],`desc`:[`Increased value transactions`]},`opinion`:{`eventIds`:[`4e98c8de-e9ad-11ec-bf88-0aa3c9130000FTRAN`,`b56cff30-e8e5-11ec-bd31-0aa3c9130000FTRAN`],`WSKEY`:[`xxxxxxxxxxx`]},`_a2`:{`eventIds`:[`9dd361b2-eaf6-11ec-b495-0aa3c93d0000FTRAN`],`WSKEY`:[`xxxxxxxxxx`],`desc`:[`High value transactions`]}}}"}]}","createdOn":"2019-12-26 21:03:22.673059","createdBy":"SYSTEM","updatedOn":"2022-06-13 14:16:52.557247","updatedBy":"SYSTEM","rvn":"1593","syncrvn":"1589"}
Exception occurred. Please retry. Please retry: response body : [response code : (500) <!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><title>Oops - an error has occurred</title><script type="text/javascript">contextPath = "";</script><link type='text/css' rel='stylesheet' href='/static-assets/metal-all.css' media='all'><script src='/static-assets/metal-all.js'></script><!--[if lt IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie.css' media='all'><script src='/static-assets/metal-all-ie.js'></script><![endif]--><!--[if IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie9.css' media='all'><![endif]--><meta name="decorator" content="none" /></head><body class=" error-page error500"><script type="text/javascript">document.body.className += " js-enabled";</script><div id="page"><header id="header" role="banner"></header><!-- #header --><section id="content" role="main"><div class="aui-page-panel"><div class="aui-page-panel-inner"><section class="aui-page-panel-content lowerContent"><div id="error-state"><span class="error-type"></span><h1>Sorry, we had some technical problems during your last operation.</h1><h2 class="technical-details-header"><span>Request assistance</span></h2><div id="technical-details-content" class="technical-details js-hidden"><p>Copy the content below and send it to your JIRA Administrator</p><div class="technical-details-content" contentEditable readonly><h2>Technical details</h2><p class="referral">Log&#39;s referral number: <strong>40fa7756-599d-4a7e-bc3d-877f73b5ff59</strong></p><div class="info-section" id="causePanel"><h2>Cause</h2><p>Referer URL: <b>Unknown</b></p><pre>java.lang.NumberFormatException: For input string: &quot;false&quot;</pre><blockquote id="stacktrace" style="overflow-x: auto;"><pre>java.lang.NumberFormatException: For input string: &quot;false&quot; at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Long.parseLong(Long.java:589) at java.lang.Long.valueOf(Long.java:803) at com.atlassian.jira.security.login.LoginStoreImpl.getLong(LoginStoreImpl.java:152) at com.atlassian.jira.security.login.LoginStoreImpl.getLoginInfoInternal(LoginStoreImpl.java:117) at com.atlassian.jira.security.login.LoginStoreImpl.getLoginInfo(LoginStoreImpl.java:109) at com.atlassian.jira.security.login.LoginManagerImpl.getLoginInfo(LoginManagerImpl.java:94) at com.atlassian.jira.security.login.LoginManagerImpl.performElevatedSecurityCheck(LoginManagerImpl.java:103) at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.performElevatedSecurityCheck(JiraElevatedSecurityGuard.java:25) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:116) at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:77) at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:134) at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:78) at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42) at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:70) at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter

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