Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notifications

Hi All,

How do I or User (s) get Jira email notifications when I or User (s) create a new ticket or when a ticket I am watching gets updated? This is based on the notification scheme configured on the specific right ?

My question is though user(s) is not a project getting the Jira email notifications. Kindly advise on the same.

2 answers

0 votes
Tessa Tuteleers Community Leader Jun 30, 2021

Hi @Roja Gurram , 

You are right to mention this is based on a notification scheme. 

For user notifications you need 3 things: 

  • An outgoing mailbox
    • Configured by a jira admin for all you outgoing mail
  • A Jira notification scheme for your project
    • This scheme is configured by a jira admin and can be linked to multiple projects
    • You can configure who gets notified for each event individually
      • users
      • groups
      • project roles
      • user / group custom fields
      • project lead
      • assignee / reporter
  • Users with e-mail addresses

There is another configuration you might need to check: in you personal user profile, you can check if you want to be notified from your own changes: 

Screenshot 2021-06-30 at 14.04.47.png

If you need more help, please sent a pic of the notification scheme, that could be very helpfulll! 

- Tessa

Hi Tessa Tuteleers,

 

Thanks for providing detailed explanation! And user profile option worked for notifications.

 

But My question is:  If the user(s) is not in a specific project ( User does not have permission to the particular project ) how come user will get Jira email notifications for the same project ?

Tessa Tuteleers Community Leader Jul 01, 2021

Hi @Roja Gurram,

Users get notifications about issues, not projects.  
If the user can't see the issue (no permissions), they should not get any notifications about that issue. 

Unless of course you are using apps to sent notifications (like JETI), which can overrule this. 

Or maybe you have created a filter subscription, which can send mails without any issues in it if the user can't see the issues of a certain project.

To really get to the bottom of this, please provide

  • notification example
  • in the issue, go to "Admin" and provide:
    • Permission helper -> browse project for the user
    • Notification helpen -> for the user for necessary events

kr, 

- Tessa

Hi @Roja Gurram 

Your question is unclear!

 

Please check in the schema if that particular event has "All users" / "Project Users" in Notification. If so remove ""All users" / "Project Users". Again the role will as defined by your Jira Administrator.

Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

👁‍🗨 Confluence Team planning dashboard_Atlympics 🌈

Hi Atlassian's, How is your journey with #Atlympics 2021 so far....excited! Me too, same excitement. Here's my typical team planning and vision dashboard which I used to share to my management and ...

46 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you