Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notification Email sent out by JIRA does not display the image/avatar within body of the email

Jira email notification is not displaying the default user avatar within the body of the email.  Subscription of a filter being sent out shows a box with "X" instead of the avatar.  This occurred after upgrade to 8.13.4.

2 answers

Hi Roy,

Do avatars appear in the UI for users? It may be a good idea to make sure they are in the expected place and with appropriate permissions for Jira to access them. Cheers!

Yes, the UI has the user avatars.  The problem is with the email notification.  It's displaying the box with "X" instead of the avatar. 

Hi Roy,

Are Gravatars enabled or disabled? You may want to toggle that setting and test.

I've toggled the gravatar setting both on/off and tested, still same result. 

0 votes
Daniel Ebers Community Leader Apr 25, 2021

Hi @Roy Malcik ,

two questions ahead:

Is this only happening for "filter subscriptions"? If so, I can confirm this happened to me also on a Jira Server 8.13 whereas the avatars for a batched notification mail is presented regularly.

Is there any chance your Jira Server cannot be reached from the network the end device is in at the second the avatar should be displayed?
I haven't tested if it works then but it might be possible that the image can be loaded from server (when it can be reached...).

There are also changes ahead for Jira v.8.15 - but to be honest I have not had the time to check, probably it is not related to the problem:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

217 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you