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Notification Email sent out by JIRA does not display the image/avatar within body of the email

Jira email notification is not displaying the default user avatar within the body of the email.  Subscription of a filter being sent out shows a box with "X" instead of the avatar.  This occurred after upgrade to 8.13.4.

2 answers

Hi Roy,

Do avatars appear in the UI for users? It may be a good idea to make sure they are in the expected place and with appropriate permissions for Jira to access them. Cheers!

Yes, the UI has the user avatars.  The problem is with the email notification.  It's displaying the box with "X" instead of the avatar. 

Hi Roy,

Are Gravatars enabled or disabled? You may want to toggle that setting and test.

I've toggled the gravatar setting both on/off and tested, still same result. 

0 votes
Daniel Ebers Community Leader Apr 25, 2021

Hi @Roy Malcik ,

two questions ahead:

Is this only happening for "filter subscriptions"? If so, I can confirm this happened to me also on a Jira Server 8.13 whereas the avatars for a batched notification mail is presented regularly.

Is there any chance your Jira Server cannot be reached from the network the end device is in at the second the avatar should be displayed?
I haven't tested if it works then but it might be possible that the image can be loaded from server (when it can be reached...).

There are also changes ahead for Jira v.8.15 - but to be honest I have not had the time to check, probably it is not related to the problem:
https://confluence.atlassian.com/jirasoftware/jira-software-8-15-x-release-notes-1041828739.html#JiraSoftware8.15.xreleasenotes-images

Regards,
Daniel

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DEPLOYMENT TYPE
SERVER
VERSION
8.13.4
TAGS
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