Not seeing Account while creating a new story



We have multiple project and at the time of creating new issue/story earlier we were able to choose account as it is the mandatory field. But today the account drop-down shows empty so not able to select account for any story, which restricts us to create any story.


Kindly provide your quick response/help on this. Thanks.

1 answer

0 votes
Jack Brickey Community Champion Jan 16, 2018

can you provide the details on the "Account" field? I assume this is a custom filed that you or another admin created? Have you gone into the field configuration to confirm that the values are indeed in place as  before?

Also, if you look at old stories does the Account field exist and have a valid value?

This issue is related to Tempo and they are working on it, it is custom field I believe. Thanks for the feedback.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 05, 2018 in Jira Software

Jack Graves: Real Ale enthusiast with a knack for Jira Software implementation

@Jack Graves [AC] first caught our eye with his incredible breakdown of what, in his opinion, can make or break a Jira software implementation. (Read his thoughts on this thread)! In this follow...

96,856 views 4 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you