Not seeing Account while creating a new story



We have multiple project and at the time of creating new issue/story earlier we were able to choose account as it is the mandatory field. But today the account drop-down shows empty so not able to select account for any story, which restricts us to create any story.


Kindly provide your quick response/help on this. Thanks.

1 answer

This widget could not be displayed.
Jack Brickey Community Champion Jan 16, 2018

can you provide the details on the "Account" field? I assume this is a custom filed that you or another admin created? Have you gone into the field configuration to confirm that the values are indeed in place as  before?

Also, if you look at old stories does the Account field exist and have a valid value?

This issue is related to Tempo and they are working on it, it is custom field I believe. Thanks for the feedback.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/ ExecStop=/opt/jira/bin/ TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

1,500 views 10 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you