Not receiving email notifications from Jira projects/tasks

Łukasz Juszkis March 13, 2024

Hello everyone,

I haven't been receiving any email notifications when changes are made on a project and communicating with my co-workers on time. 

I have tried changing the settings on my account but nothing worked.

 

To give you the full picture, I had a break during my employment, before I left everything was fine. Once I came back after a 2 month break and been added back to the organization, no notifications are going through to my email box.

Please help as it is impossible to work on tasks and projects without notifications.

2 answers

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Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2024

@Łukasz Juszkis I found there was a suppression on your account.  I have cleared this from our side. 

 

Łukasz Juszkis March 14, 2024

Thank you very much Andy! This worked - very helpful :)

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Answer accepted
Perisic Nikola
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March 13, 2024

Hello @Łukasz Juszkis 

First, check your Jira personal settings and see if you have the option "Send email notifications" when you are the watcher, reporter of the issue etc.If this is set up correctly, Atlassian has put the email to the suppression list.

This is done in order to prevent spam. In this case, you would need to raise a support ticket for Atlassian and ask for your email to be removed from the list.

Reference: https://community.atlassian.com/t5/Jira-Software-questions/Stopped-receiving-notification-emails/qaq-p/2377310

Łukasz Juszkis March 14, 2024

Thaank you for your reply Perisic!

 

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