Not getting Jira email notifications

[Sharon Sahar]

Hi,

I'm using jira cloud account in my company and not receiving any email notifications (for example, when someone mentions me in a task).

Our account: https://checkmarx.atlassian.net/

My user:  sharon.sahar@checkmarx.com

Checked with IT and there is no record in our exchange server that  jira actually sent an email to my personal address.

Any idea  what could be the problem? 

[John M Funk]

Hi Sharon - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if your email has been blacklisted for some reason. 

https://support.atlassian.com/contact/#/