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Not getting Jira email notifications

Hi,

I'm using jira cloud account in my company and not receiving any email notifications (for example, when someone mentions me in a task).

Our account: https://checkmarx.atlassian.net/

My user:  sharon.sahar@checkmarx.com

 

Checked with IT and there is no record in our exchange server that  jira actually sent an email to my personal address.

Any idea  what could be the problem? 

1 answer

0 votes
John M Funk Community Leader May 29, 2022

Hi Sharon - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to see if your email has been blacklisted for some reason. 

https://support.atlassian.com/contact/#/

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