Not able to login on a fresh JIRA instance

[Prakhar Shukla]

Hi Team,

We are in building phase to a new jira instance but when we linked our existing DB and after completion of DB restore, we found only jira login screen.
But we are not able to login.

When we are trying to reset our password, we are getting empty mail which is not including any password reset URL.

We were not able to set SEN, or we don't remember what new SEN is.
Can someone please help us on priority?

[Brant Schroeder]

@Prakhar Shukla Welcome to the Atlassian community

Have you tried recovering your password using the following KB? https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html 

You SEN should be available once you login or if it is not there you can set it by getting it from your administrators account.  https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html 

[Prakhar Shukla]

Hi @Brant Schroeder,

Thanks for help but after performing all above steps we found this "0c64bcdc-ddc9-4dd7-8f1c-a50662fe205c" and still not allowing to complete get in.

[Brant Schroeder]

@Prakhar Shukla what errors are you seeing in the logs?

[Prakhar Shukla]

Hi @Brant Schroeder ,

In the log there are no error it's saying jira is ready to serve. but when we are trying to login with the help of recovery admin we are getting above error.

Also, error log code in not constant on front end.

Thanks

PK

[Brant Schroeder]

Sorry I did not see the reply in my email until now.  Have you tried increasing the ram that the server has allocated to Jira and then restarting the service?