Not Seeing subtasks on Rapid Board in the Issue Details Panel

When viewing a story (with sub tasks) on the Rapid Board (in plan or work mode). I expect to see its subtasks contained in the panel to the right. Instead it says “there are no sub tasks”. In fact when I create a sub task from that panel, the sub task is created without problem but a green message is briefly displayed saying “Your subtasks are currently not visible”. When I drill into the story they are there but they're not displayed on my rapid board.

Any ideas what I'm doing wrong?

3 answers

1 accepted

The filter for your board is probably not including the sub tasks. Check that the filter includes the sub tasks and that they are in a status mapped to a column on the board.

Thanks,
Shaun

Ok...you've given me a good clue here. It seems that the subtasks are not picking up some attributes from the parent stories and that's why they're not displayed on the rapid board. The attributes in question are from custom fields that I've created for the parent stories.

How can I ensure that sub tasks pick up custom field values from their parents?

You could try a plugin like this one: https://marketplace.atlassian.com/22274 to copy values from the parent to the child.

I'm using a Greenhopper trial version - 6.01. What else could it be?

What version of greenhopper are you using. This issue has apparently been resolved in 5.9.5. If its a older version than that, can you upgrade?

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

776 views 5 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot