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No support, our team is paralyzed - 'Atlassian Cloud site is currently unavailable'

Guys, i really don't know what to do more with current problem.... The work of the whole our company (38 people) is stopped for already three days. There are totally no answers in support from 04.12. I have left 3 tickets and no answers.... Absolutely no support, this is the worst experience i have ever had.

The problem is: On 04 december we discovered that the Atlassian Cloud site "Pampadu.atlassian.net" is currently unavailable. All our work and the accumulated database became unavailable. The work of the whole team (38 people) is stopped. For reasons unknown to us, jira have not charged monthly license fee. There were no email notifications about any problems. We didn't shanged billing information for the last months. I ask  to reactivate the license and debit the payment using the previously indicated payment data, which have always been used for payment.

Tickets: CA-2095994, CA-2098936, CA-2100005

Do you have any ideas what to do and how to get help from support???

2 answers

1 vote
Andy Heinzer Atlassian Team Dec 06, 2022

Hi,

There has been an update posted to https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2095994

I recommend following up within that support case if you have further questions or concerns.

Regards,

Andy

0 votes
Jack Brickey Community Leader Dec 06, 2022

Hi @Sergei Loktev ,

sorry to hear that you’re experiencing these issues. First let me say that I am a user just like yourself not an Atlassian employee. However, I will see if I can help escalate this.

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