No Issues Visible When Enabling Swimlanes for Kanban Board

Chris February 26, 2024

In my Kanban board, it says that there are 8 issues in the Backlog status, but they are not displayed when I have Swimlanes enabled for Epics.

My board is filtered on only three Epics. Why is the board hiding all stories when I have swimlanes enabled for Epics?

All workflow statuses are mapped to columns, there is no Kanban board sub-filter, and the Filter Shares is to all logged-in users.

My Filter Query for the Kanban board:

project = XYZ AND issuetype in (Bug, Epic, Story, Task) AND "Epic Link" in (XYZ-100, XYZ-101, XYZ-102) ORDER BY Rank ASC

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Trudy Claspill
Community Leader
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February 26, 2024

Hello @Chris 

Welcome to the Atlassian community.

Where are you seeing the information that there are 8 issues in the Backlog status? Can you provide a screen image of that?

Do you have the Backlog option enabled for your Kanban board? Do you see "Backlog" as an option in the navigation panel on the left?

Can you show us the screen from your Configure Board page for Columns configuration?

Chris February 27, 2024

Thanks for looking into this for me. As you can see, there are 9 items in the Backlog that are hidden because Epics is selected for Swimlanes.

 

project = XYZ AND issuetype in (Bug, Epic, Story, Task) AND "Epic Link" in (XYZ-100, XYZ-101, XYZ-102) ORDER BY Rank ASC

Chris February 27, 2024

If I Base the Swimlanes on Epics, then no issues are shown on the board. It does however show that there are 9 issues in the Backlog. However, if I base the swimlanes on no swimlanes, then all of the issues are able to be displayed on the Kanban board.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

I believe the problem is that you are not including the Epics themselves in the board scope/filter.

Without including the Epics themselves in the board, setting the Swimlanes to Epics will not create a swimlane per Epic, because the board does not include any Epics.

You could either change the board filter to include the Epics, or use the Queries option for Swimlanes and create swimlanes based on JQLs thus:

"Epic Link"=XYZ-100

"Epic Link"=XYZ-101

"Epic Link"=XYZ-102

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Chris February 27, 2024

That's the answer! Thank you!

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sumukh February 27, 2024

Hi @Chris ,

Ensure that the swimlanes configuration for epics is not excluding certain issues from being displayed because sometimes the swimlanes configurations can would have been filtered out issues based on certain conditions. if not check with the filter criteria to make sure its not inadvertently excluding issues in the Backlog status. Your current filter query appears to be focused on specific Epics, but its essential to confirm that its not excluding issues in the Backlog status. The other way might be with the permission that the user viewing the board has necessary permission to see the issues in the Backlog status. permission settings can restrict the visibility of the certain issues. or the least might be Temporarily disable swimlanes to see if the issues in the Backlog status appear correctly without them. This can help isolate whether the swimlanes are causing the issues.

Thank You,

Sumukh

Chris February 27, 2024

My filter query does not filter out anything from the Backlog status. If I Base Swimlanes on: No Swimlanes, then all of the issues are displayed. If it is set to Epics, then the Backlog column says there are 9 issues, but they are not displayed.

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Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 26, 2024

Is backlog one of the columns that is mapped to your board? Or is backlog set up to be the backlog for the kanban board?

Chris February 27, 2024

The backlog is set as a column and its own status as well that is mapped to that column. The board isn't showing any of the issues in any column

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