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Hey everyone!
On our Jira Software server instance there seems to be no pop-up window coming up when trying to create a new issue. Also typing 'c' doesn't do anything anymore.
My checks:
Anyone ever made the same experience? Is there any setting that I missed that might have been changed which prevents this pop-up to appear?
Thanks as always!
Best,
Jousef
Hi @Jousef W_
You didn't mention what browser you are using.
You may try using a different browser as we have experienced unusual/unexpected behavior in one browser and not in another.
Hey @Hack Vogel!
I was using both Firefox and Chrome and Firefox is a "clean" browser, no extensions installed. Same on all browsers I will update my post. Thanks for hinting this! :)
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You may have to start at the basic permissions level and ensure you have 'Create Issues' permission on at least one project.
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Hi @Hack Vogel,
I tried to do this in different projects and definitely in those where I have full permissions for anything, including creating issues. I also tried to ask other users to confirm this and it doesn't work for them.
As a side note, if that helps, I am one of the system admins for our instance. So I have full access to every single setting and am able to look into more granular things too.
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I am in the same organisation as Jousef and I have the same problem. Did not change anything in my settings when it started some weeks ago.
As far as I can tell, all the teams have this "problem". Many simply use the create issue at the bottom of the backlog. Others just go the annoying extra steps.
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Keyboard shortcuts such as "C" can be enabled/disabled on a user-by-user basis by clicking the question mark icon in the upper right; perhaps yours is disabled. However, you should still get the Create dialog when you click the Create button.
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Hey @Payne, thank you for the tip! I quickly checked and they are indeed enabled (using 'gg' all the time as well :D), I will add this detail to the original post above.
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we are facing same issue create pop-up is not coming. But, when we right click and try to open with new window its opening. can anyone please help to resolve this.
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