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No Create Pop-up Window for New Issues


Hey everyone!

On our Jira Software server instance there seems to be no pop-up window coming up when trying to create a new issue. Also typing 'c' doesn't do anything anymore.

My checks:

  • I've checked if shortcuts are enabled for me personally in the menu on the top right (question mark) and it says "Keyboard Shortcuts are enabled."
  • This first started a few days/couple weeks ago. We're on v8.13.6, which is the last stable LTS version as far as I know.
  • This is happening in different browsers (Chrome and Firefox tested).
  • This is happening in different projects with various permissions. "Create issue" permissions were given to me or other users that tested this.

Anyone ever made the same experience? Is there any setting that I missed that might have been changed which prevents this pop-up to appear?

Thanks as always!


2 answers

Hi @Jousef W_ 

You didn't mention what browser you are using.

You may try using a different browser as we have experienced unusual/unexpected behavior in one browser and not in another.

Hey @Hack Vogel!

I was using both Firefox and Chrome and Firefox is a "clean" browser, no extensions installed. Same on all browsers I will update my post. Thanks for hinting this! :)

You may have to start at the basic permissions level and ensure you have 'Create Issues' permission on at least one project.

Hi @Hack Vogel,

I tried to do this in different projects and definitely in those where I have full permissions for anything, including creating issues. I also tried to ask other users to confirm this and it doesn't work for them.

As a side note, if that helps, I am one of the system admins for our instance. So I have full access to every single setting and am able to look into more granular things too.

I am in the same organisation as Jousef and I have the same problem. Did not change anything in my settings when it started some weeks ago. 

As far as I can tell, all the teams have this "problem". Many simply use the create issue at the bottom of the backlog. Others just go the annoying extra steps. 

0 votes
Payne Rising Star Jul 13, 2021

Keyboard shortcuts such as "C" can be enabled/disabled on a user-by-user basis by clicking the question mark icon in the upper right; perhaps yours is disabled. However, you should still get the Create dialog when you click the Create button.

Hey @Payne, thank you for the tip! I quickly checked and they are indeed enabled (using 'gg' all the time as well :D), I will add this detail to the original post above.

Like Payne likes this

we are facing same issue create pop-up is not coming. But, when we right click and try to open with new window its opening. can anyone please help to resolve this.

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