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Next Gen Board - Notifications to defined Roles

I've set up a Next Gen Project with a board, using a workflow to control via Roles who can do what.
When I'm moving an Issue from "To-Do Status" to a "In-Progress Status" , I want a Notification to be fired to a group of people in a defined custom Role.

In the Project Settings/Access I've defined the people in that custom Role (one of them being myself), in the Project Settings/Notifications the Events that need to fire the Notification show the Role as Recipient.

After creating a new issue and moving it to the "In-Progess" column the right hand side Notifications bar doesn't show any action, no e-mail is triggered either.

Any suggestions? 

1 answer

1 accepted

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Answer accepted
John Funk Community Leader Feb 04, 2021

He Edwin,

How are you placing a Notification on the Transition to the In Progress column? I see no functionality for that in the Notifications section. 

I was expecting that a Status change would be a "change" to the Issue and thus the Event "Issue Updated" or "Issue Moved" will trigger a Notification? I guess that's not true.
Updates to Issue content like Assignee, do trigger the Notification, which I do receive by e-mail - but not in the Notification bar.

John Funk Community Leader Feb 04, 2021

Issue Moved would be a Move to another project - not a move to another status.

Interesting that Issue Updated does not include the issue changing statuses. 

Hi John,

Thanks for the input, the "Issue Moved" I figured out while tinkering with the settings.
I've also found a work around to use a Transition Rule to update a Field (Label), this then triggers the Notification message for "Issue Updates".

Would very much prefer the Status Changes to be the trigger, now I need to modify some Transitions with this workaround.

Thanks anyway.  

Like John Funk likes this
John Funk Community Leader Feb 04, 2021

Cool - glad you figured something out.

I also failed to mention that you could probably just create an Automation For Jira rule and send your notification that way. 

Like Eoin likes this

Hi John,

One more thing on this: how can I elevate this to the Dev team? Must be a bug, right?

John Funk Community Leader Feb 07, 2021

Probably best to submit a ticket here:

https://support.atlassian.com/contact/#/

If this answers your question for now, can you click on the Accept Answer button above so we can close this one out? Thanks!

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