Newly created tickets showing with "incomplete" resolution

Brian Abrams
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March 4, 2024

Hi there,

 

As of this morning, all tickets created in one of my managed projects will default to "Incomplete" resolution, but as it is a resolution, the tickets are technically "resolved". I've verified that Resolution is not a field in create, edit, or transition screens. There is only one other person with project admin permissions who I know did not alter anything. Anyone know what might have happened or have a possible solution?

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Mikael Sandberg
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March 4, 2024

Hi @Brian Abrams,

Welcome to Atlassian Community!

A couple of things to check if you are using a company-managed project, has resolution been added to to the create screen? Is there an automation that is setting the resolution on issue create? Check your workflow to see if there is a post function that is setting the resolution. 

Brian Abrams
I'm New Here
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March 5, 2024

Mikael,

You're my hero. Totally forgot to check for post functions. No clue how that got added but now resolved. Thanks!

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