New users not receiving invitation email

Santosh Prajapati February 29, 2024

Few of our users are not receiving invitation emails. We had suggested them to recheck their internal policies and they had confirmed that there is no such policy which impacts receiving any email. Further, they had checked their 'Junk email' as well and still do not get the emails.

I'd resend the invite, but still it did not work.

Please suggest way ahead.

 

Regards

Santosh Prajapati

1 answer

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 29, 2024

Hi @Santosh Prajapati 

I'm not sure which users you are trying to invite, but I did see that there were a few on your domain that were on a suppression list that Atlassian maintains.   I have cleared all the users from your domain from that list just now.

This typically happens because we received a bounce message from your mail server for that account.  But try it now.  If the users are still not receiving these, please let us know the email address of one or more users and we can investigate this further if need be.

Andy

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