New tickets sent to top of first inactive sprint

We recently upgraded from JIRA 5.X to JIRA 6.0.6, and are currently running Greenhopper 6.2.5.1.

After this upgrade, whenever someone creates a new ticket, it is automatically sent to the top of the first non-active sprint in Greenhopper. This is a huge concern for us, as we rely heavily on the prioritization & ordering in Greenhopper to determine the next dev work. Given that our client also shares access to our JIRA instance, we are worried that newly submitted tickets will be confused as the most important item to work on, unless someone moves it to the appropriate location.

I would like to know how we can revert back to sending all newly created tickets to the bottom of the product backlog.

2 answers

Hi Jason, I can recommend introducing a STORY INBOX by creating an Epic "Story Inbox" and have new tickets be created in that Epic. This gives your Product Owner the chance to screen new tickets and either accept them, ask for clarification or reject. This practice works great for us. You just have to make sure you're treating this Story Inbox appropriately in the project/team reporting. Best, Ronny

Thanks, Ronny, we'll give that a shot. What's confusing is that the tickets are now appearing in what seems to be random spots. At first I thought it was at the top of the first non-active sprint, but now I'm seeing them show up in the middle of the backlog, in the middle of inactive sprints, and I can't determine what the logic is. Quite strange...

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

986 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot