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New Jira view Issue - Attachments broken

With the change of view of Jira, now we have a few tickets with attachments that download with name "original" and no extension. I have to manually add (guess) the extension and then i can open the file.

New attachments download ok, the problem is with older ones.

The ticket was made in 2014.


Any idea why this happens?

1 answer

I recommend you report that directly to Atlassian Support

I tried to report the issue, but this are the only options Atlassian gave me:

Screenshot 2021-06-16 095240.png

Are you a Site Admin or Jira Admin for your instance? Perhaps tickets can only be opened by administrators. (I've always been an administrator, and I've never asked the non-admins if they can open a ticket.)

Alternately, are you sure you are on a Standard plan and not a Free plan? On a Free plan support directly from Atlassian is not available.

Im positive that we pay for the service, but im not the Admin. I will ask my boss to do it, still i think is silly that only him can report a problem...

I don't know for a fact that only admins can report problems. I suppose though that you'll find out if your admin tries and is successful.

Well, apparently he can do it. Thanks

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