With the change of view of Jira, now we have a few tickets with attachments that download with name "original" and no extension. I have to manually add (guess) the extension and then i can open the file.
New attachments download ok, the problem is with older ones.
The ticket was made in 2014.
Any idea why this happens?
Are you a Site Admin or Jira Admin for your instance? Perhaps tickets can only be opened by administrators. (I've always been an administrator, and I've never asked the non-admins if they can open a ticket.)
Alternately, are you sure you are on a Standard plan and not a Free plan? On a Free plan support directly from Atlassian is not available.
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