With the change of view of Jira, now we have a few tickets with attachments that download with name "original" and no extension. I have to manually add (guess) the extension and then i can open the file.
New attachments download ok, the problem is with older ones.
The ticket was made in 2014.
Any idea why this happens?
I recommend you report that directly to Atlassian Support
I tried to report the issue, but this are the only options Atlassian gave me:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Are you a Site Admin or Jira Admin for your instance? Perhaps tickets can only be opened by administrators. (I've always been an administrator, and I've never asked the non-admins if they can open a ticket.)
Alternately, are you sure you are on a Standard plan and not a Free plan? On a Free plan support directly from Atlassian is not available.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Im positive that we pay for the service, but im not the Admin. I will ask my boss to do it, still i think is silly that only him can report a problem...
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I don't know for a fact that only admins can report problems. I suppose though that you'll find out if your admin tries and is successful.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.