New JIRA Server experience?

I would like to disable the "New JIRA Experience" but when I do I am unable to scroll at all when viewing RO tickets.  Is there a way to go back to normal? 

1 answer

1 accepted

0 vote
Jack Brickey Community Champion Jan 22, 2018

Unsure what you mean when you say unable to scroll...

can you provide more details? Are you able to switch back and forth between UI experiences? When you do can you refresh the browser and/or clear your cache?

I mean, I turned on the "new experience" to test the new JIRA out, but when I turned it off I was unable to scroll down to view comments on an opened ticket.  

Yes, I'm able to switch between UI experiences but the UX seems to be the problem after I switch back to the "older" version of JIRA.  If I go to the Kanban Board and open a ticket, then try to scroll to the bottom of the page to view comments, I can't.  I can't scroll at all.  

I refreshed the page and cleared my cache as well and the problem still persists.  

Jack Brickey Community Champion Jan 22, 2018

@Princeton Brooks, I regularly switch back and forth but have not seen this issue. As you have described it I would consider this a bug and suggest contacting Support directly.

it would interesting to try a different browser once you switch back and see what happens. 

Ya, I definitely think it was a bug.  But it either seems to have worked itself out or someone made a patch.  Either way, I'm scrolling again!  thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,020 views 7 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you