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Has the new JIRA experience been backed out? It is nowhere to be seen now and only the old view can be used.
Any information would be appreciated as we have new users who have only ever used the new experience so are now struggling with the change.
Seems like the new Jira Experience is limited to a certain set of customers in the Cloud (as described here: https://confluence.atlassian.com/jirasoftwarecloud/introducing-your-new-jira-experience-937886012.html). Here is an attached screenshot which I just generated for you: it's still here but maybe your instance is not in that precise subset.
If you used to use the new experience on your instance, make sure you still have it enabled.
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