New JIRA Experience gone?

Has the new JIRA experience been backed out?  It is nowhere to be seen now and only the old view can be used.


Any information would be appreciated as we have new users who have only ever used the new experience so are now struggling with the change.



3 answers

0 vote
Micky Caritte Community Champion Nov 29, 2017

Hi Trudie,

Seems like the new Jira Experience is limited to a certain set of customers in the Cloud (as described here: Here is an attached screenshot which I just generated for you: it's still here but maybe your instance is not in that precise subset.


If you used to use the new experience on your instance, make sure you still have it enabled.


0 vote
Jack Brickey Community Champion Nov 29, 2017

Trudie, you should have access. Especially if you had it before. have you clicked on your Profile pic in top right? Do you see "experience the new Jira"?

0 vote

Thanks all this has now resolved itself and the new instance has re-appeared thanks all for your suggestions.

Micky Caritte Community Champion Nov 29, 2017

Great, enjoy :)

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

66 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot