Need to upgrade my Jira Software License

Stephen Dudley April 4, 2019

Need help upgrading\installing a new JIRA license, original 10 user license was bought not on contractor's company account, and need help replacing it with a company's license.

When login in to JIRA on a local server and selecting Versions and Licenses, when I select Uninstall and select "Also remove my Jira Software license and Configuration" I get the following message:  Unable to remove license, Jira needs to contain at least one license to be functional"

Is it possible to install secondary license that's under a different company and remove the original license afterwards?

 

 

1 answer

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Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2019

@Stephen Dudley You just need to overwrite the old/expired JIRA license key with the new and valid JIRA license key under JIRA Administration -> Applications -> Versions & licenses, for the JIRA Server product (Core, Software) that you are using, and it should do the trick !

Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 5, 2019

@Stephen Dudley Did you get to apply your new JIRA license successfully?

Taranjeet Singh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 8, 2019

@Stephen Dudley Did your issue get resolved?

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