I've written an automation to copy Jira Service Desk issues into a Jira project upon creation. We would like to also copy the attachments but I'm not finding how to do that.
Hi @Justin Nixon ,
Simeon here from the automation team.
This has indeed become a more popular request. There isn't a certain threshold that we use to prioritise things, however we keep track of requests so that we can see what are hot items.
I can't give an exact timeline as to when we get it will get done. To be perfectly transparent, we have a lot of priorities at the moment and we need to make sure we focus on the right ones. This particular feature has been something that wasn't possible for us to do before we joined Atlassian!
@Simmo Do you have any recommendations for a work around as this is being reviewed/prioritized?
I've seen so many add-on solutions that require marketplace apps to make this work, the closest one I found was trying to use the Advanced section in the automation rule to copy the links to those original attachments over to the new ticket but even that is flimsy.
Hi @Igrar I'd like to try the workaround you suggested, however I'm a novice at 'script' writing even with smart values. Would you be able to share with me what the information would be that I enter in the additional fields section when creating an automation that would print the URL of the attachments from the trigger issue into the Description? Or rather it might be more advantageous if I could have it copy into a custom field called 'Additional Information'.
Either way thank you for your time.
Hi @Tilottama Guha ,
It is difficult to find a solution without knowing more details about the project settings. I would do the following:
1. Try to attach a different file in the original ticket in order to be sure that the problem is not related to URL
2. Check project permissions. I expect that the assigned user can view the ticket, but can not view its attachment once he clicks on the URL. Thus, check that the user has correct issue permissions.
For everybody who is open to try an app from the Atlassian Marketplace:
It's possible to clone comments and attachments with our Marketplace app Deep Clone for Jira.
You can read more in our documentation about
Of course you can also have a look at the Marketplace for other cloning apps.
If you have questions or feedback about Deep Clone for Jira, don't hesitate to contact us.
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