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Need to copy attachments in issue created via Automation

I've written an automation to copy Jira Service Desk issues into a Jira project upon creation. We would like to also copy the attachments but I'm not finding how to do that.

 

Screen Shot 2020-09-02 at 9.58.30 AM.png 

23 answers

1 accepted

11 votes
Answer accepted

Hi @Janene Pappas 

I don't believe this is possible in Cloud at this stage; see AUT-1030 for the current status of this suggestion!

Ste

How many people have to request this to get prioritized?

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John Funk Community Leader Oct 12, 2020

@Simmo ^^^

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Simmo Atlassian Team Oct 12, 2020

Hi @Justin Nixon ,

Simeon here from the automation team.

This has indeed become a more popular request. There isn't a certain threshold that we use to prioritise things, however we keep track of requests so that we can see what are hot items.

I can't give an exact timeline as to when we get it will get done. To be perfectly transparent, we have a lot of priorities at the moment and we need to make sure we focus on the right ones. This particular feature has been something that wasn't possible for us to do before we joined Atlassian!

Cheers,

Simeon.

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This is the last little (ok it is kinda big deal for us) thing we cannot do.  Please consider this as a very useful and needed element.

@Simmo Do you have any recommendations for a work around as this is being reviewed/prioritized? 

I've seen so many add-on solutions that require marketplace apps to make this work, the closest one I found was trying to use the Advanced section in the automation rule to copy the links to those original attachments over to the new ticket but even that is flimsy.

Legacy Cloud Service desk automation has this feature - why isnt it included in the new version of automation ? 

Capture.JPG

 

I noticed this yesterday - PLEASE DO NOT MOVE OUR LEGACY AUTOMATION TO NEW AUTOMATION UNTIL THIS FEATURE IS AVAILABLE

Capture02.JPG

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Add my organization to the list of people who would like this feature

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Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

@Simmo , any update regarding this? Has it gained priority?

Simmo Atlassian Team Feb 17, 2021

Hi @Senne Claeskens

No updates. I've made the product team aware of the popularity. It is already on our radar.

Cheers,

Simeon.

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Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature!!

Please add my orgnaization to the list of people who would like this freature.

Please add my orgnaization to the list of people who would like this freature!!!

Please add my orgnaization to the list of people who would like this freature!!!

@Simmo, are there any updates regarding timeline of this particular request?

Simmo Atlassian Team May 02, 2021

Hi @Bodavo , we're aware of its importance and will hopefully get to it rather soon!

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Add my organization to the list of people who would like this feature

Please add my organization to the list of people who would like this feature.

Please add my organization to the list of people who would like this feature.

Please add my organization to the list of people who would like this feature.

Please add my organization to the list of people who would like this feature.

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Our company works with a large amount of different content that we add to attachments. So, yep, we need this feature too

paul I'm New Here Oct 18, 2021

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As a workaround, use smart values to print the URL of the attachment in the description part to download it. For example, instead of "Copy description from the current issue" you can set an exact value:

{{issue.description}}

Attachments: {{attachment.content}}

Hi @Igrar I'd like to try the workaround you suggested, however I'm a novice at 'script' writing even with smart values. Would you be able to share with me what the information would be that I enter in the additional fields section when creating an automation that would print the URL of the attachments from the trigger issue into the Description? Or rather it might be more advantageous if I could have it copy into a custom field called 'Additional Information'.

Screenshot 2021-05-11 140522.jpg

Either way thank you for your time. 

Hi @Christine Corona , 

No need for Additional fields section. You can just copy/paste the smart value into the description field as it is shown in the attached pic. 

Capture attachment.PNG

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Hi @Igrar just wanted to thank you for that workaround. It worked successfully.

Screenshot 2021-05-14 153055.jpg

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Thanks for this, 

but it does not seams to like embedded image in Description?

all the attachement are there thought

 

any idea how to fix this?Capture.PNG

I am not sure about the embedded image, sorry. 

Hi @Igrar

I added smart value to the description and it worked.

However, the URL link is not accessible by the assignee in the new created issue.

I am not sure of where I went wrong. Can you please help

Access denied.JPG

Hi @Tilottama Guha , 

It is difficult to find a solution without knowing more details about the project settings. I would do the following:

1. Try to attach a different file in the original ticket in order to be sure that the problem is not related to URL

2. Check project permissions. I expect that the assigned user can view the ticket, but can not view its attachment once he clicks on the URL. Thus, check that the user has correct issue permissions. 

For everybody who is open to try an app from the Atlassian Marketplace:
It's possible to clone comments and attachments with our Marketplace app Deep Clone for Jira.

You can read more in our documentation about

Of course you can also have a look at the Marketplace for other cloning apps.

If you have questions or feedback about Deep Clone for Jira, don't hesitate to contact us.

Yes please! its called automation for a reason :) so please add this option, manually add attachements is so not agile/automation

Add my organization to the list of people who would like this feature

Yeah, same here. It would be great for me and my team to have this option.

Add my organization to the list of people who would like this feature

Add my organization to the list of people who would like this feature

Adicionar minha organização à lista de pessoas que gostariam deste recurso

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Add my organization to the list of people who would like this feature

Please do it, CLONE the attachments and the comments too.

0 votes

Please add my organization to the list of people who want this update

Please add my organization to the list of people who would like this feature.

Please also add my organization to the list. This feature is important to us.

Add my organization to the list of people who would like this feature

0 votes

Add my organization to the list of people who would like this feature

Thank you!!

Please add my orgnaization to the list of people who would like this freature. 

Thank you!

Please add my organization as well, this option is very important for us as well

Please add my organization as well, this option is very important for us as well

Please add my organization as well, this option is very important for us as well

Add my organization to the list of people who would like this feature

Please add my organization as well, this option is very important for us as well

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