I want to make an automation to close the tickets in the project "Pantalla" updated to the status "Resuelta" with more than 72 hours. I've tried some options with 1 minute to try and anything works properly.
I get the same results, even if i write 1 minute it only gives me a green check in project and status.
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Hi Adrian,
Just to be sure, you want to close issues in status Resolved that did not get an update in 72h?
Sorry for not looking more carefully.
I fear this won't work if you use the "Status changed" trigger (as this is an update).
You could do this with the free add-on Automation (Lite version) with the option "Scheduled".
Alternatively you could use Scriptrunner's Escalation Services.
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"Just to be sure, you want to close issues in status Resolved that did not get an update in 72h?" That's exactly what i want.
I've tried this and it works, the problem is that it closes the ticket automatically...
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