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Vincent I'm New Here Dec 08, 2021

We recently migrated our database from mysql to postgresql aurora. 

We are using a quickstart to launch Jira 8.20.2 nodes into the cluster, and these are clean. 

When the node launches we reach an SSO and a sign in on the same page. The SSO is pointed to our old production (this is QA), so this cannot be used. The SSO is a locally hosted ldap by the way.

When we try to sign in to our local account, it fails with "2021-12-09 06:09:01,388+0000 http-nio-8080-exec-2 anonymous 369x1442x1 qj9a2d, /rest/gadget/1.0/login login : 'admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie."

I tried to follow various Atlassian support guides with no luck. 

Tried to reset the admin user in our database; no luck.

Tried to Use recovery mode to restore access. This appeared successful at first because the sign in said it was in recovery mode, but no luck.

Anything else we can try?

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