- How to find the user's tickets that are assigned to him, status is not closed
- how to find the user's tickets where he is the author
- how to find the user's tickets where he is an observer
I tried to change the mail to the current user so that I don't have to do all these manipulations, but I was unsuccessful - a new user is created.
Need to stay on the old ones or figure out how to find all the data
I'd guess author is the creator (person who typed/emailed the issue in) or reporter (the person who is asking for something to be looked at - not necessarily the same as the creator, as you can create issues on behalf of other people)
Observer is probably "watcher", but some people may intend a slightly wider group, such as "participant" (reporter, assignee and anyone who has commented)
All of those can be used as you've written for "assignee"
Here's a doc for changing the Atlassian accounts email addresses, the letter that you're trying to state here is the Atlassian account id, is it? Doc: https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html
Honestly, I don't know. I'm not an administrator, I'm just a person who was dropped off this task...
Here's what we have:
A Jira&Confl user, created through a gmail account.
There are many of them, in the same domain. The mail doesn't work, they can't get into their accounts. I tried changing the mail address here - Admin
I change the mail, to one that works, but it ends up sending a letter about the changes made to the old user address, which doesn't work and my changes don't apply.
The desired email address must be released from the new/duplicate Atlassian account so that it is available to be used on the original account:
As you can see in the above-mentioned documentation, that the email should be accessible and a verification mail will be sent, if not the Changing email id process will not be completed.
Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events