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Need a little help

- How to find the user's tickets that are assigned to him, status is not closed

- how to find the user's tickets where he is the author

- how to find the user's tickets where he is an observer

I tried to change the mail to the current user so that I don't have to do all these manipulations, but I was unsuccessful - a new user is created.
Need to stay on the old ones or figure out how to find all the data

1 answer

1. assignee = "user name" and status != "Done or your closed status name" 

2&3 could you please explain what do you mean by author and observer

2. if you're trying to say who created the ticket then it can be, reporter = "user name"

I'd guess author is the creator (person who typed/emailed the issue in) or reporter (the person who is asking for something to be looked at - not necessarily the same as the creator, as you can create issues on behalf of other people)

Observer is probably "watcher", but some people may intend a slightly wider group, such as "participant" (reporter, assignee and anyone who has commented)

All of those can be used as you've written for "assignee"

Like Kevin Johnson likes this

How can I change the email in a user's account without confirming it?

I select an account, make changes to it. He gets a letter, to the previous email address, but the problem is that it does not work and but does not receive this letter.

Here's a doc for changing the Atlassian accounts email addresses, the letter that you're trying to state here is the Atlassian account id, is it? Doc: 

Honestly, I don't know. I'm not an administrator, I'm just a person who was dropped off this task...

Here's what we have:

A Jira&Confl user, created through a gmail account.
There are many of them, in the same domain. The mail doesn't work, they can't get into their accounts. I tried changing the mail address here - Admin

I change the mail, to one that works, but it ends up sending a letter about the changes made to the old user address, which doesn't work and my changes don't apply.

If an Unmanaged User has used their new email address with an Atlassian cloud product or website:

The desired email address must be released from the new/duplicate Atlassian account so that it is available to be used on the original account:

  1. Login to with the duplicate account associated to the DESIRED email address and change the email address to something else
    1. This NEW email address must be something accessible: either a personal account or an email alias
    2. This will initiate the release of the DESIRED email address so that it can be associated to another Atlassian account
  2. A verification email will be sent to the NEW email address from Step 1; clicking on the link will open a new window where you will input the Atlassian password associated with the duplicate account to complete the change
  3. Log out and back into using with the original Atlassian account associated to the OLD email address and change the email address to the DESIRED email address
  4. A verification email will be sent to the DESIRED email address; clicking on the link will open a new window where you will input the Atlassian password associated with the original account to complete the change

As you can see in the above-mentioned documentation, that the email should be accessible and a verification mail will be sent, if not the Changing email id process will not be completed.

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