Need Help with these errors

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TypeError: Object.keys: argument is not an Object
at b.forEach (http://usvfre105:8080/s/c35ce271647315092bcadba5a348400e-CDN/-g9cne0/75007/b6b48b2829824b869586ac216d119363/aa6cf545ff213915ecbf1d6cdcbaa2cc/_/download/contextbatch/js/_super/batch.js

 

Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; rv:11.0) like Gecko 

 

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2 answers

2 votes

This kind of JavaScript error is known to be caused by any of the following:

  • User-installed plugins
  • Script in the instance (announcement banner or issue fields)
  • Environmental configuration (Proxy/SSL)

In order for us to troubleshoot this further, could you please try to answer the following:

  1. When did it start happening? Did it ever work fine before?
  2. What changes were made prior to the problem?
  3. Is it reproducible in all browsers (IE, Chrome, Firefox) using normal and incognito browsing mode?
  4. Is it affecting all users or some users?
  5. Could you enable JIRA Safe Mode, to see if the same problem is still occurring? JIRA Safe mode will temporarily disable all user-installed plugins. Hence, you might want to schedule it during a maintenance window. This test will help us rule out if any of installed plugin causes this problem.
  6. Is it reproducible on the instance after removing the announcement banner?
  7. Please run the following SQL queries in your database and provide me with the result, preferably in table format (excel or csv)
    select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
    select * from customfield where description like '%<script%' OR description like '%<SCRIPT%'; 
    select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
    select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';
    
0 vote

Ben,

Can you tell us exactly what you were doing to cause the error, and which browsers you're able to replicate this in?

Kind regards,

Shannon

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