Moving Jira to https - gadgets and app search no longer working

jamiemax September 23, 2021

I have recently moved Jira to an https URL - we have a reverse proxy setup and I have configured apache/Jira according to atlassian's docs. https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html

We can access and use Jira with no issues, however the activity feed on the dashboard, and the search function to find new apps is no longer working.

When i look at the console it still appears to be trying to access the http:// version of the URL even though I have updated the base URL to the https version.

When I view source, I can see several references to the old http:// version of the URL. e.g.

WRM._unparsedData["com.atlassian.servicedesk.core-ui:util-base-url.base-url"]="\"http://jira.xxx.xxx\"";

<input type="hidden" id="upmBaseUrl" name="upmBaseUrl" value="http://jira.xxx.xxx">

<input type="hidden" value="http://jira.xxx.xxx/plugins/servlet/upm/marketplace" name="upmUriMarketplace" id="upmUriMarketplace">

Is there some other place where this needs to be updated? I've tried a general search/replace in the database, and i've grepped the installation and application data directories for the old URL.

Could it be a cache issue?

1 answer

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Support Team [Clearvision]
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September 23, 2021

Hi Jamiemax

Have you updated the base url in the the front end also to be https

https://confluence.atlassian.com/adminjiraserver071/configuring-the-base-url-802593107.html

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