Missing issues from Kanban board & from saved Query

Satish March 24, 2024

I created a Kanban board & created a new column named Backlog. I also created a Quick Filter with a bit complex query.
After this, I tried to drag issues into the Backlog column. However, they have disappeared from the board. 
What's more confusing is that when I run the saved JQL query, those issues are not included in the search results.
Please assist in getting the Missing issues back.

2 answers

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 24, 2024

Hi @Satish 

Are the issues "gone" - as in you can't find them at all? Or they just disappeared from the Board?

Ste

Satish March 26, 2024

Hi @Stephen Wright _Elabor8_ 
They are missing from the board & when I run the query too, I cannot see them.
Thanks!

 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

Hi @Satish 

Is there an Issue Security Scheme running perhaps? You can check this in Project Settings.

You could also check if there is an Automation Rule running which is impacting the issues - for example hiding them (using the Security Scheme), or deleting them.

Ste

0 votes
Dexter de Vera
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 24, 2024

Can you show us the filter you use and the column setting in board.

Satish March 24, 2024

Query format -
project in (XYZ, "ABD DEF") AND issuetype in (Problem, Story, Bug) AND (summary !~ xxx OR labels != xxx) AND Applications in (10 Applications) AND status not in (Closed, Implemented, Done, "String1", "string2") AND created >= startOfMonth() ORDER BY Rank ASC
Sorry, cannot share specifics as per company policy

I have deleted the board after this happened

Dexter de Vera
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 24, 2024

It maybe because of your filter. Make sure the ticket is meet your custom filter. You said that after you move your ticket to Backlog column it disappear. Is your backlog column aligned with correct status? status not in (Closed, Implemented, Done, "String1", "string2") .  Also check if the ticket is created >= startOfMonth().

Satish March 26, 2024

Hi @Dexter de Vera 
I could see them when I ran the query & created the dashboard. It was only after I tried to pick & drop these 2 issues in the Backlog column that they disappeared. 

Dexter de Vera
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 26, 2024

is the tickets are missing too to all users?. and if you have security level and automation related to your project.?

Suggest an answer

Log in or Sign up to answer