Migration Server to Cloud - Jira Site Import Error

[Marco Augusto Santinho Gonçalves]

Hello guys, im trying to migrate from server to cloud, i made all checks on xml but i got the error when import data to cloud :

Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException

I tryied to remove access from all users and the error still persist, someone have any resoltions for this?

Att 

[Marco Augusto Santinho Gonçalves]

[Ziana H.]

This thread might help you: https://community.atlassian.com/t5/Jira-Software-questions/Migration-Error-Jira-Server-to-Cloud/qaq-p/1412255

[Fábio B_ _Atlassian_]

Hello everyone,

In case you run into this error message while performing a site import in the Jira cloud, please refer to the following KB for additional guidance:

• Resolve user and groups synchronization error

We compiled some checks and verifications you can try before attempting a new import. We hope that helps.

Best,

Fábio