Migration Process Problems (WebDAV - Attachment) about standalone to onDemand

Hello Dear Atlassian Support,

I'll have a few questions about Migration Process from "Standalone JIRA v(3.13.2)" to "onDemand JIRA v(6.2.1)".

1) When I try to backup data from "Standalone JIRA v(3.13.2)", it's not backing up attachment files, is it possible to do this any other way ? maybe copying via SSH or another way to put these attachments to the backup .zip file ?

2) When I backup data from "Standalone JIRA v(3.13.2)" and copied to "onDemand JIRA v(6.2.1)"s WebDAV (https://planin.atlassian.net/webdav) Folder, this backup doesn't appear at "onDemand JIRA v(6.2.1)" environment and I cannot restore. How can I restore these backups at onDemand JIRA ?

Will be waiting your answers as soon as possible

Thank you so much

Have a nice day

2 answers

1 accepted

Hi Semith

1 - It will not backup the attachments, you will have to upload it manually.

2 - To restore a backup at JIRA OnDemand, your current standalone backup need to be in the last version available. Current JIRA 6.2, so you will have to first update your current JIRA 3.13.2 to JIRA 4.4.5 and than to JIRA 6.2.

Hope it helps,

Ricardo Carracedo.

Ricardo,

Thank you so much for your helpful and fast replay.

When I upgrade the version to the latest one, is it gonna backup attachment ? or Will i still need to do it manually ?

And, how is possible to 'upload manually' attachments ? you mean one by one ? or how ?

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