Migrate to cloud - App migration stuck at 33%

[Administrateur]

Hi.

We tried Migrate to Cloud yesterday and the day before and the Apps migration is stuck at 33%. It's been two days since then. 

Can someone help me please?

[Pramodh M]

Hi @Éric Blais 

For troubleshooting the error with stuck migration, check the logs in the home directory

As suggested here, I would suggest reaching out to Vendor and checking with them as well about the migration since the data would be stored in their cloud environment

https://confluence.atlassian.com/cloudkb/long-running-app-migrations-in-cloud-migration-assistants-1097184489.html

Or update the Scriptrunner to the latest version and run the migration again.

Let me know if it helps

Thanks,
Pramodh

[Administrateur]

Thanks. I'll contact the vendor. About the two (now three) migration tasks that "are running", are there any way to "delete" them?

[Administrateur]

Hi @Pramodh M 

Here the message of Adaptavist :

Can you please stop our migration? 

[Katy Kelly]

Hi Eric, 

Pramodh cannot stop a migration. You'll need to contact Atlassian support as explained on this improvement request: https://jira.atlassian.com/browse/MIG-187

Kind regards,

Katy

[Pramodh M]

@Éric Blais 

But there's a DB Command to remove the Migration which in turn removes the Migration

Please contact Atlassian for support on DB Command

Have you created a Move Ticket for the same?

[amhasan]

Hi @Éric Blais ,

Were you able to resolve this issue with the migration getting stuck at 33%?  I am also facing this issue with Adaptavist Scriptunner migration using JCMA. 

Thanks,

Ambreen