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How do I migrate a Jira project from one email account to another email account?

3 answers

0 votes
Jack Community Leader Dec 31, 2020

Hi Marcello, do you mean how to migrate your Atlassian account? If so go to id.Atlassian.com

otherwise please rephrase your goal. 

0 votes

Jira projects do not belong to email accounts.

Could you explain what you really mean?  Do you mean you want to take a Jira project from one Jira instance and move it to another Jira instance for example?

0 votes
Daniel Ebers Community Leader Dec 31, 2020

@Marcello Dias 

Your question is not exactly clear as it seems but the basic configuration for email handlers is to be found here:
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Assuming you have already configured one the next step would be to enter the credentials for your new account according to the documentation - basically you did it last time.

Please note that the steps needed to take would differ assuming you use Jira Service Management, the handling is described here better:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

But, like I said, as the details are unclear all of the above is generic and it is just wild guesswork :)

Happy if you could share more details.

Regards,
Daniel

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