Mess after user rename

Guillaume Mackowiak January 22, 2018

HI, 

 

Some contract workers have been hired, so i've update the username directly in Crowd.

But it seems messy and these user can no longer login.

I got

The target user [name=212680517, key=100746104] does not have right to use JIRA (this is required to 'login'). JIRA Service Desk is also not installed, so the user cannot be a 'portal user'.

When going to Atlassian, I have to align app_user to cwd_userbut even after this it fails.

Shall I restart/reboot/reindex/re....

Guillaume

1 answer

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Nic Brough -Adaptavist-
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January 22, 2018

"i've update the username directly in Crowd." - via the UI or did you break it with SQL?

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