Mess after user rename

HI, 

 

Some contract workers have been hired, so i've update the username directly in Crowd.

But it seems messy and these user can no longer login.

I got

The target user [name=212680517, key=100746104] does not have right to use JIRA (this is required to 'login'). JIRA Service Desk is also not installed, so the user cannot be a 'portal user'.

When going to Atlassian, I have to align app_user to cwd_userbut even after this it fails.

Shall I restart/reboot/reindex/re....

Guillaume

1 answer

0 vote

"i've update the username directly in Crowd." - via the UI or did you break it with SQL?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 56m ago in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

44 views 3 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you