In version 8.x, when an option is selected from the top menu, the menu bar disappears and not all the options of the menu option are visible. This happens since we have migrated to version 8.x of Jira in any browser. For example, I use Google Chrome Version 86.0.4240.193 (Official Build) (64 bits).
I don't see any document attached so if you could copy/write out the expanation that would be great!
You mention it happens since you upgrade. What are your server.xml connectors set to right now? (HTTP? HTTPS? Proxy?) and just a single one or multiple enabled?
Also, could you maybe open the Developer console in Chrome (F12) and see what shows in the console? Their might be some error's thrown that could help us troubleshoot.
Sometimes, menu options are located behind table results (image above)
We can see following error and warnings in chrome development tool.
Failed to load resource: the server responded with a status of 404 ()
DEPRECATED undefined - AJS.params has been deprecated since 9.0.0 and will be removed in 10.0.0.
at Configuration.value (http://xxx.xxxxx.xxx:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/ixtwz2/812004/6411e0087192541a09d88223fb51a6a0/7.5.0/_/download/batch/com.deiser.jira.profields:profields_webresource_project_navigator/com.deiser.jira.profields:profields_webresource_project_navigator.js:5:784072)
Do you have a Reverse proxy configured in front of your JIRA? (apache/nginx/..)
I would suggest going to your server.xml file and see which connectors are enabled. Going by what you encounter/explain only the http direct connector OR the http behind a proxy connector should be enabled.
(I'm guessing your base-url is then also configured as http:// ?)
If those are fine, we'll have to look at your network architecture.. if u are using something like a Netscaler as a loadbalancer, those could also do some active filtering or pass through which when incorrectly configured can mess up these things.
it all comes down to resources not being able to load properly cause they cannot be found or incorrectly and that messes up the screens hugely.
When issue occurs by malfunction of addon, which is the correct way to ask for support?
the incident described in this forum occurs by the following add-on after upgrade to versión 8.12.3.
The add-on version we have installed is 7.5.0.
Could you help us?
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